Policies

Data Controller

Company: FreshColombia International S.A.S.
Address: Zona Franca Rionegro, Warehouses 244, 245, 246, and 247 – Antioquia, Colombia
Email: habeasdata@freshcolombia.co
Phone: +57 320 482 5225

FreshColombia International S.A.S. (hereinafter referred to as “FreshColombia”), in compliance with Law 1581 of 2012, Decree 1377 of 2013, and related data protection regulations, is responsible for the processing of personal data collected from its employees, clients, suppliers, visitors, and job applicants, ensuring their protection, confidentiality, and proper use.

Data We Collect

FreshColombia may collect personal data through physical or electronic means, including forms, emails, contracts, security cameras, and technological platforms.
Such data may include, among others:

  • Identification and contact information: name, ID number, email address, physical address, and phone number.

  • Employment data: résumé, experience, studies, performance, and work permits.

  • Financial and contractual data: banking or billing information.

  • Sensitive data: video surveillance images, fingerprints, or occupational health information (where applicable).

Purposes of Data Processing

Personal data will be processed for the following purposes:

a) Administrative, commercial, and accounting management

  • Execution of contracts with clients and suppliers.

  • Billing, payments, accounting control, and audits.

b) Human talent management

  • Evaluation and selection of candidates.

  • Employee administration, performance monitoring, and compliance with labor obligations.

  • Occupational health and safety management.

c) Legal and contractual compliance

  • Response to requests from judicial or administrative authorities.

  • Compliance with legal and tax regulations.

d) Customer and stakeholder engagement

  • Communication with clients, suppliers, or employees.

  • Delivery of institutional or commercial information related to the company.

Data Transfer and Disclosure

FreshColombia may share or transfer personal data to:

  • Affiliates, subsidiaries, or business partners, within or outside Colombia, ensuring adequate levels of protection.

  • Technology or administrative service providers, such as Microsoft 365, Zeus, Svision, Agrimanager, or SoftExpert, among others.

  • Competent authorities, when there is a legal obligation to do so.

All data transfers will be carried out in accordance with the principles of purpose, necessity, accuracy, security, and confidentiality.

Data Subject Rights (ARCO)

In accordance with Law 1581 of 2012, data subjects have the right to:

  • Access the personal information held about them.

  • Rectify inaccurate or incomplete data.

  • Cancel or delete their data when appropriate.

  • Object to the processing of their data, except where required by law or contract.

Procedure to Exercise Rights

The data subject or their authorized representative may exercise their rights by submitting a written request to:
📩 habeasdata@freshcolombia.co
📞 +57 320 482 5225

The request must include:

  • Full name and type of relationship with the company.

  • Clear description of the right being exercised.

  • Supporting documents for the request.

The data protection office will respond within the time frames established by law.

Data Retention

  • Physical documents: will be retained according to the company’s document retention schedules by area.

  • Digital documents: will be kept for as long as necessary to fulfill the purposes described or to comply with legal obligations.

Confidentiality and Security

FreshColombia adopts technical, human, and administrative measures to protect information from unauthorized access, loss, misuse, or alteration.
The processing of personal data is conducted under principles of confidentiality, integrity, and information availability.

Updates and Modifications

FreshColombia may update or modify this policy at any time. Any changes will be communicated through the website www.freshcolombia.co and institutional communication channels.

Acceptance

By providing personal data through any means, the data subject accepts the processing of their information in accordance with the purposes described in this policy.